Patient Billing & Support

Efficient Billing and Clear Communication for Improved Patient Satisfaction

At Centriix, we streamline patient billing processes to ensure accurate invoicing, timely payments, and improved financial transparency. Our patient billing service focuses on reducing confusion and increasing collections through clear and concise billing statements, with dedicated support to answer any patient inquiries. We understand that a smooth billing experience is essential for both your practice and your patients, which is why we provide end-to-end support to manage payments, address disputes, and ensure clear communication throughout the billing cycle.

Sub-Segments We Cover

Billing Statement Preparation

We create detailed, clear, and accurate billing statements that reflect the services provided and any outstanding balances. This includes all insurance adjustments, co-pays, and payment histories, ensuring transparency for patients.

Payment Collection & Follow-up

Our team manages patient payments by facilitating various payment methods and ensuring that overdue balances are followed up on promptly. We handle all communication to reduce the burden on your office staff.

Patient Support Services

We offer dedicated patient support to address billing inquiries, payment plans, and payment disputes. Our team is available to assist patients, ensuring their concerns are addressed quickly and professionally.

Payment Plans & Flexible Options

Centriix provides flexible payment plans for patients who need assistance paying their balances. We work with patients to create customized payment options, increasing the likelihood of timely payments

Insurance Payment Reconciliation

We ensure that all insurance payments are accurately reconciled against patient balances, minimizing discrepancies and ensuring that any outstanding patient responsibility is clear.

Dispute Management & Resolution

Our billing team is skilled at handling patient billing disputes. We investigate any discrepancies, communicate directly with the patient, and resolve issues promptly to maintain positive relationships and ensure timely collections.

Billing Data Collection & Verification

We start by collecting and verifying all billing data, including patient information, insurance details, and services rendered, ensuring that all entries are accurate.

Clear Billing Statement Generation

Once the data is verified, we generate patient billing statements with all relevant information, including patient responsibility, insurance coverage, and payment history.

Payment Collection & Follow-up

We reach out to patients to facilitate payment collection using multiple methods, from credit card payments to check processing. Our team follows up with patients on overdue balances to ensure timely payments.

Dedicated Patient Support

Patients can easily contact our dedicated support team for inquiries or assistance with their bills. We ensure all questions are answered promptly and professionally.

Dispute Resolution & Adjustments

If there are any discrepancies or disputes, we investigate and resolve them quickly by contacting the patient or insurance company, ensuring the patient’s balance is accurately reflected.

Payment Reconciliation & Reporting

Our team handles the reconciliation of all payments and provides detailed reports to keep your practice updated on patient payment statuses and any unresolved balances.

Numbers That Matter

At Centrixx, we empower businesses with smart solutions that simplify complexity and drive growth. Combining advanced technology with industry insight, we help clients stay ahead in a changing world. Our mission is to deliver reliable, scalable solutions while building lasting partnerships for long-term success.

Patient Billing Accuracy Rate

Payment Collection Success

Reduction in Payment Delays

Increase in Timely Payments

Patient Support Satisfaction Rate

Our clear and concise billing statements reduce confusion, helping patients understand their financial responsibility and fostering better communication with your practice

With our structured follow-up process and payment plan options, we reduce the time it takes to collect payments, improving cash flow for your practice.

Our patient support team addresses issues promptly, leading to fewer disputes and quicker resolutions, ensuring a smoother patient experience

By offering flexible payment plans and persistent follow-ups, we help recover more outstanding patient payments, reducing bad debt and improving your practice’s financial health.

What We Offer

Clear Billing Statements: Detailed, transparent, and easy-to-understand billing statements sent to patients.

Payment Collection: Assistance with payment processing and follow-up on outstanding balances

Patient Support Services: A dedicated team to address billing inquiries and offer payment support.

Flexible Payment Plans: Customized payment plans tailored to patients’ needs.

Dispute Resolution: Quick resolution of any billing issues or disputes to maintain patient satisfaction.

Insurance Payment Reconciliation: Accurate reconciliation of insurance payments and patient balances.

Frequently Asked
Questions

How do I know if my patient’s insurance information is correct?

We verify insurance information before processing any claims to ensure all details are accurate and up-to-date.

What happens if a patient disputes their bill?

Our team investigates the issue, resolves the dispute, and ensures that the final balance is correct and transparent for the patient.

Can you set up payment plans for patients?

Yes, we offer flexible payment plans that allow patients to pay their outstanding balance over time.

How do you ensure timely collections?

We have a dedicated follow-up process for overdue payments and offer multiple payment methods to make it easier for patients to settle their bills.

Can patients contact you directly for billing questions?

Yes, we provide dedicated patient support to address any billing questions or concerns, ensuring they receive prompt assistance

Find out more

Need Help?

Feel free to contact us:

marity@example.com

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